Gayana Marine Resort

The staff is friendly and the room is spacious and good for a family of four. However, due to the season, there is a lot of trash floating in the sea in the afternoon, so swimming in the sea is not possible.

Tough and arrogant attitude, very poor service. We are a family of three, two adults and one child, and we booked a palm villa for two nights. Four days before arrival, the palm villa area was broken and we could not check in, so we were downgraded to an ocean villa. The problem is that they didn't send an email to inform us in advance, and they didn't mention it when we arrived on the island. We negotiated after we found out. The two waiters, one in English and one in Chinese, offered compensation for two nights of free dinner. In fact, the price difference for two nights was as high as 1,500 Malaysian ringgit, and two nights of dinner was not enough, but we agreed. As a result, their manager, a short and fat Spaniard, changed his mind. First, they pretended to offer an ocean villa plan (in fact, the stairs of the ocean villa were broken and could not be sold to the public at all), and let us choose. But when we still chose the dinner plan, they simply tore off the disguise and said that they could not provide dinner. During the communication, they also used the excuse that the order they received was for two adults without children, and the hotel confirmation letter was not recognized when they took the order from Ctrip. The information submitted on their official website before departure was also for two adults and one child. All kinds of sophistry, tough and arrogant attitude.

The hotel is on par with Maldives, with complete facilities. The sea is very beautiful when the weather is clear. The service staff are very friendly. The food is beyond expectations, large in quantity and very delicate, in line with Chinese tastes. Recommended

The service is very poor. There is discrimination against Chinese people. The hotel did nothing when a child was scratched by a cat. There are also few types of breakfast. Because the hotel is all wood, every morning when I wake up, there are sawdusts from insect bites on the bed. The service is very poor! The service is very poor! The service is very poor!

In fact, if we consider the room facilities, the price is really too expensive. We arrived in the afternoon and the sea water was turbid, which might be related to the rainy season. The next morning, we rushed to snorkel and the sea water was much clearer. The most satisfying thing should be the hotel's breakfast. When we bought it, there were two breakfasts, but we didn't ask for extra money for the three of us, which was good. The breakfast was also delicious.